At SpaX.AI, we strive to ensure your complete satisfaction with our products. Please review our sales and refund policies carefully. By purchasing from our site, you agree to the terms outlined below.

1. Sales Policy

Order Processing
Once your order is placed, it will be processed and shipped within 7-14 business days. You will receive a confirmation email with tracking information once your order has been dispatched. Please ensure your shipping information is accurate to avoid delays or misdelivery.

Pricing and Payment
All prices are in [USD/EUR] and include applicable taxes and fees where required by law. We accept major credit cards and other payment methods listed at checkout. Payment must be completed at the time of purchase.

Product Availability
Our inventory is subject to availability. In rare cases where a product is out of stock after an order is placed, we will notify you promptly and provide a refund or the option to select a different product.

2. Refund and Return Policy

Due to the nature of beauty products and hygiene concerns, we cannot accept returns on opened or used items.Please carefully review product information and ingredients before purchasing to ensure it suits your needs.

Eligibility for Returns
We accept returns and refunds on unused and unopened items only. The following conditions apply:

• Items must be returned within 14 days of receipt.
• Items must be in their original packaging, unopened, and in saleable condition.
• We reserve the right to refuse refunds on items that are opened, damaged, or not in original condition.

How to Request a Return or Refund
To initiate a return for an unused and unopened item, please follow these steps:

1. Contact Us: Reach out to our Customer Support team within 14 days of receiving your order at support@spaxai.com with your order number and a brief explanation of the reason for return.
2. Await Confirmation: We will review your request and, if approved, provide you with a Return Authorization Number and instructions for returning the item.
3. Return Shipping: You are responsible for covering the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
4. Processing Your Refund: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within [insert processing time, e.g., 7-10 business days].

Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the unopened product and place a new order.

3. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact our Customer Support team within 48 hours of delivery. We may request photos of the damaged product or packaging to facilitate the claim. In these cases, we will cover the cost of return shipping and send a replacement or process a full refund.

Contact Us for Returns or Refunds
For all sales, refund, or return inquiries, our Customer Support team is here to help. Please reach us at:

Email: cs@spax.ai